Remote Desktop Support Service Levels
Techacci will respond to remote desktop support related incidents and/or requests submitted by the Client either by phone or email within the following time frames or as otherwise discussed and agreed to:
- 0-8 hours (during business hours) for issues classified as High priority.
- Within 24 hours for issues classified as Medium priority.
- Within 48 hours for issues classified as Low priority.
Business hours are: Monday to Friday from 9:00am to 5:00pm.